Book Review: Conversational Design

Conversational Design by Erika Hall

Conversational Design by Erika Hall (New York: A Book Apart, 2018. 134 pp) Erika Hall has been working in web design and development since the late twentieth century. In 2001, she cofounded Mule Design Studio, where she leads the strategy consulting practice. Her enthusiasm for evidence-based decision-making led her to write Just Enough Research. She speaks frequently to international audiences on topics ranging from collaboration and design research to effective interface language. Her current talks explore the limits of using quantitative data to make design decisions. Computer Talk It feels like a couple of years ago society hit a fulcrum, and conversation shifted dramatically. Where communication between people often occurred verbally, communication with machines happened largely through code or writing…. Read More →